FAQs

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ABB OneBill Customer

Does my account have to use ABB Optical Group (SCL and Lab) to be an ABB OneBill customer?

While we would love every customer to be an ABB Optical Group customer, there are no requirements to be a customer of other ABB businesses.

What does it cost to join and utilize ABB OneBIll?

There is no cost to join. There is no monthly subscription fee.

Is there a fee on my ABB distributor and lab billings?

There are no fees on ABB Contact Lens and ABB Labs billings.

What is the ABB OneBill consolidated billing service fee structure?

There is a low service fee customized to your monthly billing volume. This fee is calculated on all non-ABB billings and is added to your monthly consolidated billing statement. ABB Contact Lens and ABB Labs billings will not be assessed any service fees.

What does it cost to be a customer?

There is no direct cost to be an ABB OneBill customer. You can potentially decrease your monthly service fee percentage by maximizing your monthly total billings. We encourage you to explore our portfolio of vendors. Keep in mind, the more vendors you consolidate, the more potential savings of time and efficiency you achieve. Please speak with an ABB OneBill Customer Success team at 800.444.9230 to guide you through all the services and savings you will get by becoming a customer. You may also email questions to onebill@abboptical.com

What is ABB OneBill, formerly part of the Primary Eyecare Network (PEN)?

ABB OneBill is a consolidated billing service that offers customers access to an array of vendors (frames & contact lens distributors, laboratory services, business services, equipment, ophthalmic products, etc.) and the time-saving convenience of having all of your billing consolidated into a single monthly statement. Customers enjoy an easy payment structure/system with flexible payment options and the ability to pay at the click of a button.

What changes will Primary Eyecare Members be experiencing beginning April 1, 2021?

With the rebrand of PEN to ABB OneBill, the legacy PEN membership may see changes to the fees incurred today. Existing customers will also experience an enhanced portfolio of vendor-partners and incentives, online account access, individualized support, and consultation through the ABB OneBill Customer Success team.

Education

What will happen with the PEN education and events?

PEN Education is now ABB Educate. We invite you to create a username and password. The link to Education remains available on the ABB OneBill website. ABB Educate will continue to offer a variety of education programs, including a combination of Continuing Education and non-Continuing Education events. Our John McGreal, O.D., Billing and Coding workshop series, along with a robust curriculum around the eyecare industry, will still be available to our ABB OneBill customers.

My ABB OneBill Account

How do I add a vendor to my ABB OneBill account?

Simply complete a Vendor Account Transfer Form and submit it to the ABB OneBill Customer Success Team via email at: onebill@abboptical.com

What if I want to transfer a vendor but I don't see them on your list?

We want to hear from you, and we invite your vendor to call us directly. Please reach out to the ABB OneBill team at 800-444-9230 or email onebill@abboptical.com.

What if I have questions about the transition to ABB OneBill?

If you are unsure about the transition from PEN to ABB OneBill or want to understand your options, please contact the ABB OneBill Customer Success team at 800-444-9230 or onebill@abboptical.com.

Will I still get my PEN Cooperative Bonus?

As part of the transition to ABB OneBill, the cooperative bonus has been discontinued.

What happens if I’m unable to pay my ABB OneBill monthly statement by the due date?

Contact the ABB OneBill Customer Success team right away at 800.444.9230 or via email at onebill@abboptical.com.

What if I have questions about my statement, amount due, credits, service fees, etc?

Please contact the ABB OneBill Customer Success team at 800.444.9230 or via email at onebill@abboptical.com.

What forms of payments are accepted by ABB OneBill?

You can pay by credit card, check, or ACH. We invite you to contact the ABB OneBill Customer Success team at 800.444.9230 or via email at onebill@abboptical.com to discuss your options

Can we access our statement online?

Yes, your statement is accessible online at  https://www.primaryeye.net/user. Use your existing login or create your online profile. An ABB OneBill Customer Success team member will contact you to verify your account. This could take up to 2 business days.

What will happen with my PEN account?

As an active PEN member, no action is required on your part. Your consolidated billing will automatically transition to ABB OneBill. With the rebrand, we sent a notification request to send updated Terms & Conditions to onebill@abboptical.com. As always, the ABB OneBill Customer Success team is available to support you through this change at 800.444.9230.

Publications and Office Forms

Can you customize forms for our practice?

Contact the ABB OneBill Customer Success Team for support on customizing the following items:
 

• HIPAA Acknowledgment of Receipt Labels

• Lifetime Signature-on-File Labels

• Medicare Fee Schedule

What was my last Publications order?

Contact the ABB OneBill Customer Success team for your order history.

When can I expect to receive Publications & Office Forms ?

Your order will go into production upon receipt of your payment. We accept credit cards, ACH, and checks. Check payments must reference Publications and be made payable to ABB OneBill. Please mail your checks to the following address:

ABB OneBill
PO Box 740684
Los Angeles, CA 90074-0684

How long will it take to receive my Production & Office Forms order?

Please allow 48 business hours for your order to be processed. All products are shipped via UPS Ground and may take 7-10 business days to arrive, depending on your location.

Fee schedules are shipped through regular mail, and depending on your area, it may take up to 2 weeks for delivery.

Can I still order publications if I'm not an ABB OneBill customer?

Yes, you may place an order without being a customer. However, ABB OneBill customers receive discounts on all publications.

What are Publications & Office Forms?

ABB OneBill offers Optometric office forms and reference materials to ALL eye care practices for a nominal fee. Office forms are continually updated to provide practices with the most current information available. These forms include CPT codes, CMS claim paperwork, and common diagnosis cards and forms such as consent for treatment, receipt of glasses, medical history, and many more!

 

Are the administrative forms compliant with Medicare?

Yes, all of our Medicare-related forms are compliant and updated yearly.

Medical Billing Services

What is Medical Billing Services ?

ABB OneBill is partnered with Compliance Specialists, Inc. (CS EYE) to deliver modern, compliant medical billing solutions, credentialing, and compliance services and products.

Who is CS EYE?

CS EYE (Compliance Specialists, Inc.) are independent experts, focused on compliance for optometry, looking to make a difference by taking away the pains caused by compliance, audits or fear of audits, and insurance billing, and let you focus on your passion: patient care. The CS EYE teams of professionals have worked with Medicare, Medicaid, and commercial insurance auditors nationwide. They can handle all compliant billing solutions as well as credentialing services.

We encourage you to contact CS Eye to explore their services at www.cseye.biz/abb