Your team is your greatest asset. This course will show you how to inspire staff, set realistic goals and create a positive workplace. Topics for this course include establishing goals and objectives, setting performance standards, developing job descriptions, addressing performance issues, delegation and performance appraisals.
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PEN has offered quality educational programs to independent optometric practices since 1984…honoring our commitment to enhancing our members ability to compete in a rapidly changing eyecare marketplace.
Registrants will receive immediate email confirmation.
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Wednesday, July 17, 2019 - 9:00am to 12:00pm$150 Members (Non-Members $190) Per PersonMary Schmidt, ABOC, CPOAlameda, CA3 ABO Credit Hours
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Wednesday, July 17, 2019 - 1:00pm to 5:00pm$150 Members (Non-Members $190) Per PersonMary Schmidt, ABOC, CPOAlameda, CA3 ABO Credit Hours
Finding the right person for the job and building a strong team are difficult tasks. Let us help you build the skills you need to prevent bad hires and motivate staff to achieve at their highest levels. This no-nonsense program will give you real tools to use in the hiring process.
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Wednesday, September 25, 2019 - 8:30am to Friday, September 27, 2019 - 5:00pm$490 (Non-Memebers $645)Mary Schmidt, ABOC, CPOAlameda, CA
Newer staff, get up to speed in the optical…fast! Understand WHAT to do and WHY you’re doing it. Troubleshoot and solve problems on your own, and contribute more to quality patient care.
Day 1 8:30am - 5pm
8:30 am-9:00 am................Breakfast & Registration
9am-9:15am......................Welcome and Introductions
9:15am-11:00am.....................The Eye: It's Parts & their Function, Refractive Status of the Eye
11:00am - Noon..................Fundamental Optics
Noon-1pm.......................Lunch (not included in class fee)
1pm-5pm........................Understanding Prescriptions, Tips for SuccessDay 2 8:30am - 5pm
8:30am-9am...................Breakfast
9am-11:00am......................Rx Verification & Troubleshooting
11:00am - Noon................ Lens Types
Noon-1pm......................Lunch (not included in class fee)
1pm-5pm........................Materials & Treatments, PD Measurements, Frames & Frame Materials
Day 3 8:30am - 3:30pm
8:30am-9am...................Breakfast
9am-Noon.................Frame Styling, Selling Skills
Noon-1pm...........Lunch (not included in class fee)
1pm-3:00pm.................Frame Repairs, Frame Adjusting
3:00pm - 3:30pm.........Conclusion & Evaluations