The most important asset in your practice is your staff. An investment in their education pays dividends in the financial health of the practice and enhances patient care.
Committed to your success… Staff Training is a staple of PEN’s educational offerings.
Click on class title for course details:
CE: American Optometric Association (3 hours per program)
Registration Fee: $95 (Non-Members $125) Per Class unless otherwise specified
Scroll down for descriptions of our staff training courses:
All About Lenses - Level 1: Lens Designs & Materials
Become a lens expert…update your knowledge in the ever-changing world of lenses.
This program will improve your ability to:
- Understand single vision, progressive, children’s & lifestyle lenses.
- Effectively explain lens options to patients.
- Provide patients with the best materials for their prescription, frame & lens design.
- Enhance patient satisfaction.
All About Lenses - Level 2: Progressive & Computer Lenses
Become a lens expert…update your knowledge in the ever-changing world of lenses.
This program will improve your ability to:
- Increase your knowledge about availability, design, fitting & dispensing.
- Understand what makes progressive lenses different from each other.
- Determine the best choice for each individual patient.
- Find solutions to difficult problems.
Center for Paraoptometric Education ("CPE")
Eyewear Dispensing Three-Day Intensive (Hands-On Training)
$490 (Non-Members $850)
Learn optical processes A to Z in a very short amount of time!
This program will improve your ability to:
- Perform most duties necessary in your optical.
- Understand not only what to do but why you’re doing it.
- Troubleshoot and problem solve without supervision.
- Excel in a private optometric practice & contribute to quality patient care.
Dealing with Difficult People
Restore harmony to your practice & effectively deal with difficult situations.
This program will improve your ability to:
- Successfully deal with conflict.
- Resolve problems so that everyone is pleased.
- Communicate effectively with patients, co-workers and/or doctors.
Programs Priced Separately
PEN comes to you for your educational needs!
This program will improve your ability to:
- Avoid traffic & save travel time.
- Tackle issues specific to your practice in the privacy of your own office.
Frame Adjusting (Hands-On Training)
A well-adjusted frame is the key to maintaining a long-term, satisfied patient.
This program will improve your ability to:
- Act with confidence & assurance when dispensing glasses.
- Provide patients with a well-adjusted frame.
- Evaluate and correct & prevent common problems.
Learn to style patients with ease & skill.
This program will improve your ability to:
- Evaluate & style patients with appropriate eyewear.
- Work with patients more efficiently & effectively.
- Avoid common pitfalls & manage problem situations.
- Help patients purchase outside their VSP coverage, when appropriate.
Inventory Control = Increased Profits
Control your inventory costs & take the guesswork out of frame buying?
This program will improve your ability to:
Increase optical productivity while minimizing overhead.
This program will improve your ability to:
- Help patients identify all of their eyewear needs.
- Communicate beyond insurance coverages.
- Maximize the spending potential of each patient.
Phone Skills/Time Management
Keep your appointment book full & maximize the potential of each employee.
This program will improve your ability to:
- Fill your appointment book quickly & efficiently.
- Decrease the number of "no show" patients.
- Set priorities & efficiently handle tasks.
- Maximize productivity.
Survival of the Fittest - NEW for 2010
“Must-Have” Skills for Today’s Optometric Office Leaders
Maximize staff potential & improve office efficiency!
This program will improve your ability to:
- Critique individual skill sets in order to capitalize on natural abilities.
- Analyze office/staff functions to facilitate improvement.
- Streamline internal systems.
TeamBuilding: Creating the Optimum Work Environment
An enthused staff will help your practice grow!
This program will improve your ability to:
- Create a positive work environment that generates teamwork.
- Motivate staff.
- Enhance customer service.