Staff Training

The most important asset in your practice is your staff. An investment in their education pays dividends in the financial health of the practice and enhances patient care.

is making optometric education a priority by allowing you to use your ClearVision co-op dollars to offset up to 50% of the fee for PEN Education programs. Contact ClearVision at 800-645-3733 ext. 1655 for more information.

PEN's STAFF EDUCATION COURSE OFFERINGS:
 
Upcoming 2011 classes:
Insurance Billing Basics Series – Join us for Aetna on Dec 11
Making Work Fun Makes Your Practice Grow!– Join us Dec 7
 
 
All Live Classes: $95 each (Non-Members $125 each)*
All Webinars: $35 each (Non-Members $45 each)*

*unless otherwise specified
 
 
Indicates Webinar  

COURSE DESCRIPTIONS:
 
 
Tuesday, March 15, 2012 - Irvine, CA
More 2012 dates to come!
 
*All classes will be held from 9am-Noon and followed by All About Lenses 2
 
Become a lens expert...update your knowledge in the ever-changing world of lenses.
 
This program will improve your ability to: 
  • Understand single vision, progressive, children’s & lifestyle lenses
  • Effectively explain lens options to patients
  • Provide patients with the best materials for their prescription, frame & lens design
  • Enhance patient satisfaction


 
Tuesday, March 15, 2012 - Irvine, CA
More 2012 dates to come!
 
*All classes are from 1:15-4:15pm and preceeded by All About Lenses 1

Become a lens expert…update your knowledge in the ever-changing world of lenses.

This program will improve your ability to:
  • Increase your knowledge about availability, design, fitting & dispensing
  • Understand what makes progressive lenses different from each other 
  • Determine the best choice for each individual patient
  • Find solutions to difficult problems


 

Center for Paraoptometric Education (CPE)

PEN's Annual Eyewear Dispensing Three-Day Intensive Hands-On Training
Presented by Mary Schmidt & Jill Luebbert, CPOT, ABOC
Monday, October 8 - Wednesday, October 10, 2012 - Pleasanton, CA
 
Learn optical processes A to Z in a very short amount of time! 
 
This program will improve your ability to:
 
Perform most duties necessary in your optical
 
Understand not only what to do but why you’re doing it
Troubleshoot and problem solve without supervision 
Excel in a private optometric practice & contribute to quality patient care
 
$490 ($850 Non-Members)



CPO Workshop

Certified Paraoptometric Training
Presented by Jill Luebbert, CPOT, ABOC

Check back for upcoming 2012 dates!
 
Paraoptometrics: Are you considering getting certified? Are you already signed up for the August or November certification exam? Don't miss your opportunity to prepare for the first level of this program with someone who has already been certified!

Join PEN & Jill Luebbert, CPOT, ABOC for this 1-1/2 day hands-on, interactive workshop. Learn more about:

  • Basic science
  • Clinical principles
  • Ophthalmic optics and dispensing
  • Professional issues

and more!


 
Programs Priced Separately

PEN comes to you for your educational needs!

This program will improve your ability to:
  • Avoid traffic & save travel time
  • Tackle issues specific to your practice in the privacy of your own office
Email us at

or call 800-444-9230 for more information.




Frame Adjusting (Hands-On Training)

Presented by Mary Schmidt

Thursday, February 16, 2012– San Ramon, CA 
More 2012 dates to come!
 

*All classes will be held from 9am-Noon and followed by Frame Styling

A well-adjusted frame is the key to maintaining a long-term, satisfied patient.

This program will improve your ability to:
  • Act with confidence & assurance when dispensing glasses
  • Provide patients with a well-adjusted frame
  • Evaluate and correct & prevent common problems


 
Frame Inventory

Presented by Mary Schmidt

Check back for upcoming 2012 dates!


*All classes will be held from 9am-Noon and followed by Maximizing Optical Sales

Control your inventory costs & take the guesswork out of frame buying?

This program will improve your ability to:

  • Determine how much inventory is necessary for YOUR practice
  • Stop the fluctuation in monthly bills by controlling incoming & outgoing cash flow
  • Know which types frames (e.g., women’s metal, etc.) to purchase & why

Frame Styling
Presented by Mary Schmidt

Thursday, February 16, 2012– San Ramon, CA
More 2012 dates to come!

*All classes will be held from 1:15-4:15pm and preceeded by Frame Adjusting

Learn to style patients with ease & skill.

This program will improve your ability to:
  • Evaluate & style patients with appropriate eyewear
  • Work with patients more efficiently & effectivel
  • Avoid common pitfalls & manage problem situation
  • Help patients purchase outside their VSP coverage, when appropriate
     

 

Here You Do It - It's Got Prism! - Live Webinar!
Presented by Terry Theiss, CPOT, ABOC

Wednesday, November 30, 2011 from 12:30-1:30pm PST

Have you ever avoided a job or passed it on to someone else because it had prism? Then this is the webinar for you!

Let us solve the mystery of:
  • What prism is
  • Why some patients need it

...and other issues a good dispenser must be aware of

 
Click Here to see a full list of PEN's monthly webinars
 

Insurance Billing Basics Series
Presented by Lori Labato, CBCS

Check back for upcoming 2012 dates!

Don't lose another dime! Master the basics of insurance billing with Lori Lobato, Certified Billing & Coding Specialist. This 5-part education series covers the most widely used insurance carriers on a course-by-course basis, providing your staff with the knowledge to understand insurance-specific billing requirements and reduce mistakes that can result in decreased productivity and revenue!
 
Classes are held Sundays in Walnut Creek from 9am-Noon.

Sunday, February 13: Medicare 101

Learn more about...
  • How the Original Medicare works
  • Covered Medicare services
  • Types of Medicare private health plans (HMO, PPO, and more)
  • Medigap Supplemental Insurance for Original Medicare
  • Doctor services for Part B Medicare
  • Durable medical equipment Part B
  • When and how to us Advance Beneficiary Notice (ABN)
  • Obtaining Medicare eligibility and the information that must be collected
  • Process of the obtaining your Medicare patient information during appointment scheduling
  • How to check in your Medicare patient

Missed this class? The notes are available for purchase. Email us at education@primaryeye.net if interested.

Sunday, May 1: The Blues: Blue Cross & Blue Shield

Learn online provider login process and how to access your patient's...  

  • Detailed co-insurance, co-payment and deductible information, including Blue Card Eligibility and benefits
  • Claim status deatials and payment information as well as pending or processed claims
  • Online provider remittance (EOB)
  • Where to send claims and obtain professional fee schedules  

You will also learn about the different types of health insurance including PPO, POS, HMO, Basic Blue Plans, and more.

Missed this class? The notes are available for purchase. Email us at education@primaryeye.net if interested.
 
Sunday, August 28: Cigna & Healthnet


Learn online provider access login process and how to access your patient's...

  • Eligibility and benefits
  • Cigna Vision, HMO Plans, PPO and OAP Plans
  • Cigna and VSP as a secondary payer 
  • Cigna ID cards
  • Healthnet PPO, HMO and POS Plans 
  • Healthnet and 3-tier insurance plans
  • Healthnet and VSP as a secondary payer

Sunday, October 2: United Healthcare & Pacificare


Learn online provider access login process and how to access your patient's...
  • United Healthcare and Pacificare medical ID cards  
  • United Healthcare vision plans
  • Eligibility and benefits
  • United Healthcare Medicare Advantage plans 
  • ChoicePlus plans
  • Tiered Benefits plans

Also covered will be United Healthcare affiliates and how this affects your practice including:

  • Optum Health
  • Pacificare
  • Golden Rule
  • Oxford Health 
  • Secondary Coordination of Benefits Claims

Missed this class? The notes are available for purchase. Email us at education@primaryeye.net if interested.


Insurance Billing Basics - Aetna with Lori Lobato, CBCS

Sunday, December 11 in Walnut Creek, CA

Learn online provider access login process and how to access your patient's...

  • Eligibility and benefits
  • Aetna medical ID cards
  • Aetna PPO, POS, and HMO 
  • Aetna Health Fund
  • Aetna Reimbursement Account
  • Referral required to process
  • Aetna Medical Clinical Policy Bulletin
  • Secondary Coordination of Benefits claims
  • Aetna Medicare Advantage plans
  • Aetna Vision Discount plans
  • How Aetna and Eyemed work together
  • Claim submission, status, payment, and much more

Register Online
 



Making Work Fun Makes Your Practice Grow! - Live Webinar!

Presented by Mary Schmidt

Wednesday, December 7th from 12:30-1:30pm PST

  • Positive morale = a positive impact on your bottom line
  • Understand how to motivate staff members and get a "personal best" from each employee in your practice  
  • Inspire your staff to give their all
  • Cultivate an upbeat environment

Register Online

Click Here to see a full list of PEN's monthly webinars


Maximizing Optical Sales
Check back for upcoming 2012 dates!

*All classes will be held from 1:15-4:15pm and proceeded by Frame Inventory

Help patients identify all of their eyewear needs

Communicate beyond insurance coverages

Maximize the spending potential of each patient
 


Questions? Contact us at education@primaryeye.net or 800-444-9230.

 

Copyright © 2012 Primary Eyecare Network. All rights reserved.