Class Descriptions

Center for Paraoptometric Education
Learn a lot in a short amount of time! Comprehensive, 3-day programs designed to provide in-depth, hands-on training, and simulate real-world situations & solutions. Modules include Eyewear Dispensing and Front Desk Skills. Please call for more details.

Contact Lens Patient Training
Confidently instruct patients to insert and remove any type of contact lens. Class covers troubleshooting for common problems, tips on effective communication, and time saving techniques, as well as ideas on retaining contact lens patients. Class offers hands-on experience with individual attention.

Dealing with Difficult People
Want to have the ability to resolve problems so that everyone is pleased? This class will give you the skills to communicate effectively with your patients, co-workers, or doctor and successfully deal with conflict.

Education On Location
PEN comes to you! Avoid traffic...save travel time...tackle issues specific to your practice in the privacy of your own office. Call PEN for more details.

Effective Workplace Communication
Understanding your role in the practice and your personal communication style is the first step in becoming a more effective part of the practice's work team. Learn strategies for successful interaction as well as solutions for difficult situations that will increase patient care, efficiency, and the bottom line.

Frame Adjusting
The key to maintaining a long-term, satisfied patient is providing a well-adjusted frame. Learn how to evaluate and correct/prevent common problems. Students will get hands-on experience with much individual attention.

Frame Styling: The Right Frame Every Time
Style patients with ease and skill! This practical, step-by-step system will teach you how to evaluate and style patients with the most appropriate eyewear while avoiding common pitfalls and managing problem situations.

Inventory Control = Increased Profit
Take the guesswork out of inventory management! Learn the formula for determining the optimal number and styles of frames your practice should stock and aggressively manage the flow of inventory and revenue.

Lens Fundamentals
The more you know the better you can meet your patients' needs. This introduction to contemporary lenses covers materials, design, treatments, Rx specifications, plus fitting and dispensing requirements.

Management Excellence
The office team leader has the power to create a smooth-running, profitable practice.how they manage the staff impacts your success more than anything else. This course will help you to fix current problems and prevent future issues. Learn how to improve your practice's communication, staff training programs, and hiring practices.

Maximize Optical Sales
Presentation is the key to enhancing the economics of your dispensary. Gain confidence in presenting options on products/services to your patients, increase multiple pair sales, and create loyal, satisfied customers.

Office Leaders Series
Each year a key topic is addressed and geared specifically for the decision makers within the practice.

Phone Skills/Time Management
Two of the most important qualities front office staff can possess are exemplary phone and time management skills. Participants will gain essential communication techniques that will enhance every caller's perception of your practice and turn phone shoppers into patients. Attendees will also learn how to set priorities, effectively handle all tasks from new assignments to big projects, and make decisions that will boost productivity.

Stepping Up to Success
Aimed at inspiring staff members who are taking on new leadership roles in the practice, this class will help participants develop the skills needed to become effective motivators, mentors, and delegators.


Sponsors

Staff Education - Ciba Vision, Con-Cise Contact Lens Co., Essilor Labs of America, Hoya Vision Care, Marchon Eyewear, Safilo USA, Vista International Insurance.

Office Leaders Series - Modern Optical.

Doctor Seminars - Modern Optical, Office Mate Software Solutions, REM Eyewear, Synemed, Vista International Insurance, Ziemer Ophthalmic Systems.