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When The Patient Arrives

Track Type:
ManagerOpticianStaff
Speaker:
Rollie Stendon
Credits:
Price:
$15 Members (Non-Members $25)
Tags:
patients,customer service,new hires,
Course Description:

No matter how much care goes into creating beautiful, custom-made glasses, your presentation of the eyewear will determine how good your patient feels about their purchase and your service. Learn techniques for providing a memorable patient experience that adds value and leaves patients wanting more!

Getting Staff Off to a Great Start

Track Title:
Track Type:
ManagerDoctor
Speaker:
Mike Rotheschild, OD
Credits:
Price:
$15 Members (Non-Members $25)
Tags:
staff,new hires,training,
Course Description:

The first day at a new job is one of the most stressful days in a person's life. Make sure new team members understand how vital they are to your practice from the very beginning. It is the only chance you have to get someone off to the best possible start.